Lantern Service ERP revolutionizes field service operations for HVAC, plumbing, electrical, and other service industries with an AI-first approach that puts the technician and dispatcher front and center.

Focus and Efficiency for Technicians
Technicians see only their next job, eliminating overwhelm, with quick access to client profiles, job site maps, and masked client calls recorded for compliance. Capture equipment details effortlessly via barcode scanning and take photos directly linked to work orders from smartphones.

AI-Augmented Technical Support
Built-in AI delivers HVAC-specific diagnostics, dynamically adapting recommendations as technicians collect data. Integration with Bluon and manufacturer databases provides instant access to manuals, error codes, diagrams, and warranty lookup. Should complexities arise, field managers connect via video with shared visuals and chat to minimize downtime.

Automated Administrative Tasks
GPS-enabled auto-capture of drive time, job arrival, and completion dramatically reduces manual errors and labor compliance risks. Generate invoices from flat-rate price books on-site and facilitate multiple in-field payment methods, seamlessly syncing with back-office systems.

Dispatchers and Managers Empowered
Comprehensive dashboards show technician status, job progress, and performance metrics. AI-driven call transcription and categorization convert incoming service calls into prioritized tickets automatically, optimizing dispatch decisions and customer responsiveness.

Built for Compliance and Insight
All calls are recorded with consent prompts. Detailed audit trails link all actions and communications back to jobs, supporting internal quality and regulatory audits.

Why Lantern Service ERP?

• AI-enabled call transcription and smart ticket triage

• Mobile-first design with real-time job focus for technicians

• Integration with equipment manufacturers and warranty databases

• Voice-to-text note capture and video collaboration tools

• Full invoicing and in-field payment support

• Automated GPS-driven time tracking and compliance reporting

Lantern LucentFS isn’t just a field service tool—it's a smart operational partner that helps businesses deliver faster, smarter, and more profitable service.